Terms & Conditions

These terms and conditions apply between Svanstein Artic Experience AB and a party that is part of an agreement with Svanstein Artic Experience AB in accordance with the booking confirmation (guest)The agreement may apply to accommodation, travel, purchase of other products or services or a combination of these.

Who is responsible
Svanstein Artic Eperience AB svanstein 300 95794 Övertorneå org nr 556394-9006. Svanstein Artic Experience AB is responsible for all transactions made through the website. Our partner PayEX is responsible for processing credit card numbers and codes safely in accordance with the requirements of the Payment Card Industry Data Security Standard (PCI DSS).

Our subcontractors
We are responsible for our subcontractors being paid for what you ordered through us. Our subcontractors are each responsible for their own parts of the program, including comprehensive insurance, permits, equipment, personnel, etc. and for their compliance with applicable laws and regulations applicable to the supplier. The agreement, etc. As a seller, Svanstein Artic Experience AB is responsible to the guest for the guest's rights under the agreement. Responsibility for the assignments to be performed by anyone other than Svanstein Artic ExperienceAB lies with the suppliers themselves.

As the organizer, Svanstein Artic Experience AB is required to ensure the following: The written confirmation of the booking is sent to the guests together with other necessary documentation. Svanstein Artic Experience AB is only responsible for the trip as described. If such agreements are made between a third party and a buyer, they must be in writing. All customer data shall be stored in accordance with Swedish law and no personal data shall be sold to third parties.

Binding booking
A booking is binding once a booking number has been assigned to the guest and payment. It is the guest's responsibility to verify that the arrival and departure date and all other important booking details are correct.

The guests will pay 100% of the package cost when booking via www.Svansteinlodge.se or via our subcontractors who reserve the reservation. Guests must confirm the booking on arrival.

Cancellation information
The guest can cancel with Svanstein Artic Experience AB. Svanstein Artic Experience AB and package suppliers only accept cancellations and changes made by the guest. Svanstein Artic Experience AB undertakes to send a confirmation of the termination / amendment in writing.
• If cancellation is made 7 or more days prior to arrival, the full amount will be refunded.
• If the reservation is canceled / changed / changed less than 7 days before arrival, the amount of the package will not be refunded.

We recommend all our customers that they have good insurance coverage before traveling, in case of illness, loss or damage to luggage, accidents, responsibilities and the like.

Any refund will be made to the credit card used for the booking. Booking changes must be made no later than 16:00 on the day before departure, subject to availability.

Guest's obligations
To book / register packages with Svanstein Artic Experience AB, the guest must be at least 18 years old. At least one resident in the residence must be 18 years or more. In case of doubt about the age limit, proof of age must be available. If the age limit is not met at the time of takeover, the cancellation rules apply (each supplier's cancellation policy).

Guests are required to comply with house rules, instructions and regulations applicable to travel, accommodation etc. Between 23:00 and 07:00 the guest is obliged to keep noise as a minimum of consideration for other guests. The guest is fully liable for any damage to the product.

Svanstein artic Experience AB or subcontractors of the product have the right to terminate the agreement with immediate effect if the guest or someone in the guest company appears to be disturbing and / or causing damage to the accommodation or surrounding area.

Guests are advised that Svanstein Artic Experience AB's suppliers may have their own rules and obligations, and the customer is responsible for acquainting them.

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